Skip to content
ServicePlumbing · Heating · HVAC

FAQ

Straight answers

Common questions about plumbing, drains, heating, cooling and gas piping.

General

What areas do you serve?
We are based in Clifton, NJ and serve Clifton, Passaic, Paterson, Nutley, Belleville, Bloomfield, Garfield, Lodi, Wallington, Lyndhurst, Rutherford and many other towns across Passaic, Bergen and Essex counties.
Do you work on both homes and businesses?
Yes. We provide residential and commercial plumbing, drain cleaning, heating, cooling and gas piping services.
What services do you offer?
Faucet, fixture and pipe repairs, plumbing, drain cleaning, central A/C service, gas piping, boiler and radiator repairs, furnace and heating repairs, and more. If you do not see your problem listed, call and ask.
How do I get a quote?
Call or text (862) 684-2187, or send a message through the contact form. Tell us what is happening and we will explain what the job involves and what it will cost before work starts.
Can you handle both heating and plumbing in one visit?
In many cases, yes. Because we do plumbing, heating, cooling and gas piping, you do not need to call three different companies for related problems.
What should I do if I smell gas?
Leave the building right away without using switches or lighters, then call your gas utility's emergency line or 911 from a safe distance. Do not go back inside until it has been cleared.

Plumbing

Is it better to repair or replace a leaking faucet?
Often a worn cartridge or washer is a quick, affordable repair. If the faucet is badly corroded, discontinued or repeatedly failing, replacing it usually costs less over time. We will tell you which makes sense before any work starts.
Can you install a faucet I bought myself?
Yes. We can install customer-supplied faucets and fixtures, and we will let you know if anything about the fixture or the existing plumbing could cause trouble.
How do I know if I have a hidden leak?
Unexplained water stains, a musty smell, the sound of running water when everything is off, or a sudden jump in your water bill are all warning signs. Call us and we will track it down.
What should I do if a pipe bursts?
Shut off the main water valve right away, open a faucet to relieve pressure, and call us. If water is near electrical outlets or panels, stay clear and keep power off to that area.
How long does a tank water heater last?
Many tank-style heaters run roughly 8 to 12 years depending on water quality and maintenance. If yours is older and starting to leak or rust, replacement is usually the safer choice.
Why does my water heater make noise?
Rumbling or popping is commonly caused by sediment built up at the bottom of the tank. Flushing can help on newer units, but a very noisy older tank may be close to failing.
Why does my toilet keep running?
Usually a worn flapper or fill valve that is not sealing or shutting off properly. It is typically an inexpensive repair and fixing it stops a surprising amount of wasted water.

Drain Cleaning

Are chemical drain cleaners safe to use?
We generally advise against them. Harsh chemicals can damage older pipes and fixtures and often only punch a small hole through a clog instead of removing it. Mechanical cleaning is the better fix.
How do I know if the clog is in one drain or the main line?
If only one sink or tub is slow, the clog is probably local. If several fixtures drain slowly or back up together, the blockage is likely in the main line and needs prompt attention.
Why does my kitchen sink clog so often?
Cooking grease cools and hardens inside the pipe, catching food particles and building up over time. Wiping pans into the trash before washing helps a lot.
What causes a main sewer line to back up?
Common causes include tree roots entering the pipe, grease and wipes building up, and aging or damaged sections of line. Cleaning clears the blockage, and recurring problems may mean the line needs further evaluation.
Is a sewer backup an emergency?
If wastewater is coming up into your home, stop using water and call us right away. It is a health concern as well as a property concern.
What should I never flush down a toilet?
Anything other than toilet paper and human waste, including so-called flushable wipes, paper towels, cotton products and feminine products. They cause many clogs and sewer backups.

Heating

Why is my boiler losing pressure?
Low pressure can come from a small leak in the system, a failing expansion tank or a faulty relief valve. Boilers should not need frequent refilling, so recurring pressure loss is worth having checked.
How often should a boiler be serviced?
An annual tune-up before heating season is the usual recommendation. It helps catch small problems early and keeps the system running efficiently.
Why is my steam radiator banging?
Water trapped in the pipe or a radiator that is not pitched correctly is the usual cause. It is often fixable with adjustments or valve replacement.
Should I repair or replace an old furnace?
If the repair is minor and the furnace is in good shape, repair is usually the better value. If it is old, breaking down repeatedly or the repair costs a large part of a new unit, replacement may save money in the long run. We will give you an honest opinion.
When is the best time to schedule a tune-up?
Early fall, before the first cold snap, is ideal. Booking before the rush means more flexible appointments.

Cooling & A/C

Why is my air conditioner running but not cooling?
Common causes include a dirty filter or coil, a failed capacitor or fan, restricted airflow or a refrigerant problem. A proper diagnosis finds the real cause instead of guessing.
Why is there ice on my A/C unit?
Ice usually points to poor airflow or low refrigerant. Turn the system off and let it thaw, then call us. Running it frozen can damage the compressor.
How often should a central A/C be serviced?
Once a year, ideally in spring before the cooling season. It is simple preventive care that avoids many summer breakdowns.

Gas Piping

What should I do if I smell gas?
Do not use switches, lighters or phones inside. Leave the building immediately, then call your gas utility's emergency line or 911 from a safe distance. Once it is safe, we can help with repairs.
Does gas piping work need a permit?
In most New Jersey towns, yes. Permit and inspection requirements vary by municipality, and we will tell you what applies to your job.
Can I connect a gas appliance myself?
Gas connections are best left to a qualified professional. A small mistake can cause a leak, so we leak-test every connection before the appliance is used.

Ready to get it fixed?

Call or text for a fast, honest quote. Residential and commercial.

(862) 684-2187
Call Now Text Us